Shipping Policy

National orders

  • Shipping is free on most of the products in India.
  • “Silkhood” uses the best carriers in the business to make sure your order gets to you on time.
  • Your order will typically reach your doorstep within 5 business days. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment.
  • Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you.
  • We’ll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and a estimated time for Delivery.
  • Octroi duty and entry tax if applicable shall be paid by the customer.
  • We do not have the facility of returning the product to the courier agent and take the cash back from him.

International orders

  • We deliver to all the countries in the world.
  • We have tied up with some of the best known logistics companies in the world like FedEx and DHL to ensure quickest delivery anywhere in the world.
  • The order will be shipped within 2 working days.
  • We’ll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and a estimated time for Delivery.
  • Please note that there might be additional import duties, taxes, clearance charges etc. depending upon the laws of recipient’s country which must be paid by the recipient of the parcel.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
  • It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
  • If the “Silkhood” pays the additional import duties, taxes, clearance charges etc.on your behalf then you shall be liable for the reimbursement to the “Silkhood” for those charges.
  • We strive hard to deliver your order with lightning speed and have tied up with fastest logistics services known to the world. Delivery time is generally mentioned along with every product. For order with multiple products, the delivery time of the product with longest delivery time shall be applicable for the complete order. In case there is a delay, we shall keep in touch with you.
  • We do not have the facility of returning the product to the courier agent and take the cash back from him.
  • If the product is returned then the delivery charges shall be paid by the customers.

Additional charges for remote area

  • Additional charges shall be levied and same shall be paid by the costumers if the shipping address is in a remote area as per the carrier.
  • These charges shall be paid at the time of placing the order to “Silkhood.”
  • If the additional charges is not paid within the 3 days of placing the order then the “Silkhood” has sole discretion to cancel the order without any notice or information.